Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Office
Hyderabad, Telangana
India
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, our team prioritises support tickets and typically responds within a few hours. Email support is available 24/7 and we monitor incoming messages continuously.
The fastest way to reach us is by filling out the contact form above or emailing us directly at support@shinyu.ai. For billing questions, select the "Billing Question" subject so our team can prioritise and route your message appropriately. For general product questions, our Help Center has answers to the most common queries.
Select "Billing Question" in the subject dropdown when submitting your message. Please include your registered email address and a description of the issue. Our billing team will look into it and get back to you within 1 business day.
Absolutely — we love hearing from our users. Use the "Product Feedback" subject to share bug reports or feature requests. Your feedback directly influences our product roadmap and helps us build tools that genuinely improve your learning experience.
Yes. If you are interested in partnering with Shinyu.ai — whether for educational institutions, content platforms, or business integrations — select "Partnership Opportunity" and tell us about your proposal. We are always open to exploring collaborations that benefit learners.
If you have discovered a security issue, please select "Security Issue" from the subject menu or email us directly at security@shinyu.ai. We take all security reports seriously and commit to acknowledging your report within 48 hours. Please do not publicly disclose the issue before giving us reasonable time to address it.