What is the Full Form of ITES?

In the late 1990s and massive 2000s, India experienced an unbelievable, massive economic boom. Millions of young graduates suddenly found highly well-paying jobs in massive glass-building offices, working night shifts. This massive revolution was powered entirely by the ITES industry.

Question (Click to Flip)

What is the massive difference between ITES and KPO?

Answer

ITES mostly deals with massive, repetitive, basic tasks (like answering phone calls). KPO (Knowledge Process Outsourcing) is a highly advanced massive version of ITES that requires brilliant experts (like massive data scientists doing complex financial analysis).

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Key Facts

The massive ITES industry was the absolute main reason why English-speaking skills became a massive, highly demanded requirement in India.

Because of massive differences in time zones, Indian ITES workers heavily work massive 'Graveyard Shifts' (night shifts) to directly match the massive daytime business hours in America and the UK.

1. The Full Form

In Business and Computers, ITES stands for Information Technology Enabled Services.

2. What exactly is ITES?

Massive 'IT' (Information Technology) means actually building heavy software, writing complex computer code, or manufacturing physical servers.
ITES is completely different. It means heavily using that existing IT software and massive internet connections to deliver highly efficient services to massive global businesses.
Example: A massive bank in America does not want to hire expensive American workers to answer customer phone calls. So, they heavily use the massive internet (IT) to safely route all those calls to a massive office in Bangalore, where an Indian worker provides the service (ITES).

3. Famous Examples of ITES

BPO (Call Centers): Massive customer support for global companies like Amazon or Apple.
Medical Transcription: Indian workers heavily listening to massive audio recordings of American doctors and accurately typing out the massive medical reports.
Back Office Accounting: Processing massive credit card bills and payroll for foreign massive companies.
Technical Helpdesks: Fixing software bugs for massive clients remotely.

Questions and Answers

What is the massive difference between ITES and KPO?+

ITES mostly deals with massive, repetitive, basic tasks (like answering phone calls). **KPO** (Knowledge Process Outsourcing) is a highly advanced massive version of ITES that requires brilliant experts (like massive data scientists doing complex financial analysis).

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